Quality assurance and return of goods

The Elena shop cooperates only with the checked suppliers from Europe guaranteeing high quality of production. Making a purchase from us, you can not be afraid of fakes or low-quality perfume. We value our reputation!

Please note that according to EU legal requirements, brands in the European Union do not provide quality certificates. According to Regulation No 1223/2009 of the European Parliament and of the Council, brand products are registered on the CPNP (Cosmetic Product Notification Portal) before being put on the market. For the European Community, registration on the portal is a confirmation of the quality of the product, as well as the safety of its use, and does not require additional documentary confirmation.

The European Union also uses a single expiration date-the Period after opening (PAO). The specified period is applied directly to the product or packaging in the form of an icon with the image of an open jar, inside of which contains a number representing the number of months for using the product. The products must be used within a specified period of time after opening.

According to the Law on Consumer Protection, perfumes and cosmetics are included in the list of non-food products of good quality, not subject to return or exchange.
The following is an excerpt from the Law:"Zgidno statti 9 ZU "Pro zahist rights spozhivachiv" vid 12.05.1991 p.No. 1023-XII ta Dodatku No. 3 to the Decree of the Cabinet of Ministers "Pro realizatsiyu okremikh posozhen Law of Ukraine "Pro zahist rights spozhivachiv" vid 19.03.1994 p. No. 172 to tovariv nalezhno yakosti, scho not pidlyagayut obminu (povernennyu) lay: perfumery and cosmetics goods, objects of sanitary hygiene, rozchiski, grebentsi ta schitki masazhni, goods in aerozolny packaging, instrumenti for manicure, pedicure (knives, nail files toscho)".
When receiving an order, make sure that the delivered product matches your order in the presence of an employee of the carrier company. If you do not like the appearance, you have the right to refuse the purchase.
Exchange or return of the goods after opening with a violation of the packaging and air stopper is possible only in the case of factory defects (leakage, leakiness of the bottle, poor performance of the sprayer, etc.).
Test, vintage products and castings in most cases do not have a protective film, as well as goods that came without a protective film - can not be exchanged or returned.
Test products in most cases come without a box and without a lid.