Elena shop cooperates only with trusted suppliers from Europe, guaranteeing high quality products. When making a purchase from us, you can not be afraid of fakes or low-quality perfume. We value our reputation!

Please note, according to EU legal requirements, brands in the European Union do not provide quality certificates. According to Regulation of the European Parliament and of the Council No. 1223/2009, brand products are registered on the CPNP (Cosmetic Product Notification Portal) portal before being put on the market. For the European Community, registration on the portal is a confirmation of the quality of the product, as well as the safety of its use and does not require additional documentary confirmation.

Also in the European Union, a single expiration date is used - the Period after opening (PAO). The specified period is applied directly to the product or packaging in the form of an icon with an image of an open jar, inside of which contains a number representing the number of months to use the product. The products must be used within a specified period of time after opening.

According to the Law on Consumer Protection, perfumes and cosmetics are included in the list of non-food products of proper quality that are not subject to return or exchange.
This is followed by an excerpt from the Law:"Zgidno statti 9 ZU "About zahist rights spozhivachiv" vid 12.05.1991 p. No. 1023-XII ta Dodatku No. 3 to the Decree of the Cabinet of Ministers "About the implementation of the Law of Ukraine "About zahist rights spozhivachiv" vid 19.03.1994 p. No. 172 to the goods diligently, but not for a long time I will lay down (turn): perfumery and cosmetic goods, items of sanitary jewelry, rosettes, combs, masks, goods in aerozolnii packaging, tools for manicure, pedicure (knives, nail files are thin)."

When receiving an order, always carefully inspect the purchase in the presence of our courier or a New Mail employee/Ukrposhta/Meest Express. You can always evaluate the product visually upon receipt, and if it does not suit you, refuse.

The product cannot be returned after at least one-time use or damage to the packaging.

Claims on appearance are accepted only at the time of delivery or receipt of the goods at the New Post Office/Ukrposhte/Meest Express.

If you have accepted the order, paid, released the courier or left the post office, it means that the purchased goods fully comply with our promises and your expectations.

Exchange or return of the goods after opening with violation of the packaging and air stopper is not possible.
Tester, vintage products and castings in most cases do not have a protective film, as well as goods that came without a protective film - can not be exchanged or returned.
Test products in most cases come without a box and without a lid.

A product of inadequate quality is a product containing defects. The disadvantage of the product is a discrepancy with the declared characteristics. The received product must match the description on the website.

The difference of design elements or design from the description stated on the website is not a sign of inadequate quality.

The genuine colors of the products may differ from the colors and shades on the website, depending on the color rendering of your monitor.